shipping & returns

order & shipping

We love to inspire our fellow yogis around the world. Therefore we offer worldwide shipping on all our products.

Your order will be delivered to your nearest postal office from the address you gave in the order. Orders placed on weekend and holidays will be shipped the next following bank day.

DELIVERY TIME
Sweden: 2-5 days
Europe: 5-10 days
World: 5-10 days

Note: Additional custom duties, VAT and taxes always applies for orders to countries outside the EU. Grounded Factory are not responsible for any local costs to your order.

return policy

Grounded Factory creates products that help you perform and feel better. Whether you’re using your mat at home or in the studio,  we always want you to be satisfied with your purchase. 

If you are not completely satisfied with your purchase, we offer you a full refund within 14 days. Product must be unused and unwashed when you return it, this does unfortunately mean that you cannot bring your mat to class, try it out and then decide to return it. However, to open up the package and really feel the mat is highly encouraged. Feel free to try out a down dog too.

Return policy:

  • You always have 14 days to return an order after receiving it. It's easy, just use the return slip that came in the box with your mat.
  • Always send us an quick e-mail at 'contact@groundedfactory.com' with your name and order number before returning any items. 
  • We always appreciate our customers feedback so we would really appreciate it if you would take the time to write us a few lines giving us the reason for the return.
  • The product must be unused, in new condition and returned in it's original package with the carry-on-strap.
  • You cannot return your product after using it due to hygenic reasons.
  • Clearly mark the package "Returned goods" if a returned item is shipped internationally to avoid any custom charges.
  • You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in it's original box.
  • It normally takes between to 5-7 business days for the refund to reach you from the day we receives the return.

COMPLAINS
If you have any complains about your product, contact us by email contact@groundedfactory.com within 7 days after recieving your product. Please provide pictures to show your complain.

Color & Print
All product- and campaign images on the website is photos, not digital files. The colours can be reflected in different ways depending on your computer or phone, graphic card and the computer settings. We cannot guarantee that the colours appearing on the online store in detail reflect the product colours. If you have questions about this, please contact us before you place your order.

privacy policy

Grounded Factory fully respects your privacy and is responsible under the Swedish Personal Data Act (1998:204) for the processing of the personal data which you as a customer provide us with. By providing us with your data you consent to Grounded Factory using the collected data to fulfill our obligations to you, thereby providing you with the highest level of service possible. The purpose of the processing and registration of your data is solely to prepare, process and complete your order, to improve our customer service and for marketing purposes. We will not sell, rent or transfer your personal data to any unrelated third party for the purpose of marketing.

Data which is transferred to a third party is solely used in order to fulfill Grounded Factory obligations to you as a customer. Grounded Factory may transfer data to Grounded Factory sub-contractors in connection with deliveries (for example your address which is necessary to our shipping agents in order for them to deliver your order).

You may at any time write to Grounded Factory and withdraw your consent to letting Grounded Factory use your data for marketing purposes (for example by sending you newsletters, offers and such). If you wish to change your registered personal data or if you have any questions on which personal data we have registered please contact us: contact@groundedfactory.com

COOKIES
There are various technologies, including one called cookies, which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. Some Grounded Factory pages use cookies or other technologies so that we can better serve you when you return to our site. For example, we use these cookie files to track your clicks as you go through the Grounded Factory Web site, to keep track of items you put into your shopping cart, to tell us whether you have visited Grounded Factory previously, and to help us determine whether you came to Grounded Factory from a particular Internet link or banner advertisement. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

There are two types of cookies: the first cookie is stored as a file on your computer for a longer period of time. It is used to identify if there has been any previous contact between us and your computer. The second type is called a session cookie which is temporarily stored in the computer’s memory during the time you are browsing the website. The session cookie will not be stored in your web browser for a long period of time, but disappears when you close your browser session.

PAYMENT
Payment can be made by credit card, direct debit or as may otherwise be instructed at the Web Shop. Where payment is subject to validation and/or authorisation by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorisation. We co-operate with an authorized payment service provider (PSP), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard and Diners. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.

CONFIDENTIALITY
Grounded Factory recognizes the importance of protecting our customers’ privacy. We ensure that all information that you provide us with when using our services on Grounded Factorys webshop are protected. Grounded Factory has taken technical and organizational measures in order to protect all data from unintended changes, unauthorized access or distribution, accidental loss and any other form of unauthorized use. However, Grounded Factory cannot at all times guarantee that the Webshop is free from technical defects, viruses or spam. Some functions on the Webshop may be inaccessible during short periods for the purposes of maintenance and updates.

RESPONSIBILITY
Grounded Factory is not responsible for the technical equipment and software which is needed to use the webshop. During short periods of time there may be maintenance disruptions etc. and Grounded Factory is not responsible for any disturbances, disruptions or other problems that may occur in connection with this. Grounded Factory cannot guarantee that the webshop at all times will be free from defects such as viruses or spam.

FORCE MAJEURE
Force majeure occurs when external circumstances substantially prevents the performance of an obligation under the agreement, for example war, state intervention, strikes, staff’s illness, shipping disturbances, restrictions on energy supplies, bans, restrictions, declined permissions, import and export restrictions, natural disasters, accidents etc. which reasonably could not have been foreseen when entering into the agreement and which reasonably could not have been avoided or overcome. This applies both to aim'n and to Grounded Factorys sub-contractors. In the event of force majeure Grounded Factorys obligations are deferred. If the period of force majeure is not of a temporary nature, you as well as Grounded Factory have the right to cancel the purchase agreement without any obligation to pay indemnity arising. Such measures are carried out by contacting Grounded Factorys customer service.

DISPUTES
If a dispute regarding these terms and conditions should arise, the consumer should contact Grounded Factory customer service and try to resolve the disagreement as a first step. A dispute arising out of these terms and conditions shall be brought to the court in the place where the defendant resides. The consumer may also, in accordance with the regulations in the Swedish Code of Judicial Procedure (1942:740) bring a suit to the court in the place where the consumer resides.

COPYRIGHT
The content of the webshop is copyright-protected and is the property of Grounded Factory. All intellectual property rights to the content of the webshop belong to Grounded Factory. It is allowed to download, print, copy and blog about the material on the webshop for your own personal purposes, however not for business purposes. This presumes that the material is not changed and that all intellectual property rights remain reserved Grounded Factory. It is allowed to link to the webshop. All rights reserved. Photographs on the webshop are not to be copied.

CONTROLLER OF PERSONAL DATA
G. Factory Studios AB
Sweden

Email: contact@groundedfactory.com
Companies register: Bolagsverket/Swedish Companies Registration
Company registration number: 559016-3498